How Kian Joo Can Factory Brought Order to Maintenance Across Its Manufacturing Plants

If you're running operations across multiple manufacturing plants, you already know how critical maintenance is and how quickly things can go wrong when it's not managed properly.

That’s exactly what Kian Joo Can Factory, a major metal can manufacturer in Malaysia, was facing. They operate three large facilities, and their maintenance system was mostly paper-based. Work orders were tracked manually. Asset issues were noted down (or forgotten). Communication between maintenance teams and managers was slow and unreliable.

Breakdowns weren’t just an inconvenience they were expensive. And with operations growing, the team knew something had to change.

The Problem with Manual Maintenance

Like many manufacturing companies, Kian Joo started with a traditional, manual approach to maintenance. On paper, it may seem manageable. But in reality, it led to:

• Lost or misplaced work orders

• Delayed responses to equipment failures

• High costs due to reactive maintenance

• No real visibility across facilities

• Low technician productivity

The truth is, reactive maintenance often ends up being much more expensive than planned preventive maintenance. Machines fail more often, and production suffers.

Time for a Digital Shift

To fix these issues, Kian Joo decided to digitize their entire maintenance process. They chose a cloud-based CMMS (Computerized Maintenance Management System) that could help them manage maintenance tasks, monitor equipment, and keep everything under control across all their facilities.

The tool they used. InnoMaint Preventive Maintenance Software.

This move gave their team everything they needed to manage operations from anywhere on desktop or mobile. Maintenance technicians, supervisors, and even inventory teams could stay in sync.

Here’s What They Did Differently

With InnoMaint in place, Kian Joo saw immediate improvements:

• QR Code Reporting: Staff simply scanned a QR code on the machine to raise a service request

• Mobile App Access: Supervisors tracked and assigned jobs directly from their phones

• Notifications: Teams were alerted instantly about breakdowns or work order updates

• Reporting: Managers could view maintenance logs, breakdown history, and equipment performance

• Multi-site Coordination: Technicians and assets could be reassigned based on need across different sites

This system brought structure and speed to their operations. No more guessing. No more delays. Just clean, digital workflows.

The Impact: From Downtime to Uptime

After implementing InnoMaint, here’s what Kian Joo achieved:

✅ Instant complaint registration helped avoid major stoppages
✅ Maintenance became timely, not reactive
✅ Technicians worked more efficiently
✅ Equipment lasted longer due to preventive care
✅ MTTR (Mean Time To Repair) decreased
✅ MTBF (Mean Time Between Failures) increased

Most importantly, they now had a scalable digital solution that grew with their business. Whether it was three plants or ten, the system helped maintain visibility, control, and performance.

Want to Know More?

Kian Joo’s story is a great example of what happens when manufacturing companies modernize their maintenance strategy. Instead of relying on outdated processes, they embraced automation, and the results speak for themselves.

Read the full case study here: InnoMaint Case Study – Kian Joo Can Factory

Is Your Maintenance Still Manual?

If you’re still using spreadsheets, paper logs, or ad hoc fixes, it might be time to explore what a CMMS platform like InnoMaint can do for you.

✅ Reduce unplanned downtime | ✅ Track assets in real-time | ✅ Improve technician productivity | ✅ Manage all locations in one system

Visit www.innomaint.com to get a free trial or request a live demo.